Guides
How Heliune thinks about omnichannel support — voice, chat, widgets, guest call rooms, and an agent that can build beside the queue.
Omnichannel support that stays in one workspace
Voice rooms, inbox threads you can resolve, a flow and automation canvas, workspace run logs, and widgets in one Heliune workspace — with supervisor listen, whisper, and barge on the same call.
An AI support agent that builds the workspace
The Heliune builder agent sits in the workspace rail and drafts flows, widgets, automations, and dashboards you can still edit by hand.
Embed a support widget as a launcher, page, or pane
Heliune widgets are workspace objects. Install copies a floating script or a page/pane iframe; visitor messages open an inbox thread and can run an attached flow.
A customer joins the LiveKit room from a link, not a seat
Heliune guest call rooms are public /call/{room} pages. The customer copies no password. The agent copies a link. Listen, whisper, and barge stay on the same room.